moondrops N props

Frequently Asked Questions

Q. - How does the rental process work?

A. - Make a list of items you are looking to find. Give us a call and then fax us your list. We will review your list and see what items we have. We will contact you one way or another, to let you know if we do or do not have any of the items (or approiate alternates) on your list. If we have any of the items on your list, we will be happy to make an appointment for you to come by and pick up the items.

Q. - What type of payments do you take?

A. - Cash is always best, but a credit card will do. We occasionaly do take checks from reputable production companies, on a case by case basis.

Q. - When do I pay for the rental?

A. - When you pick it up from the shop.

Q. - Do I need a Certificate of Insurance for rentals?

A. - On most items, no, but some items yes.

Q. - What if I didn't use the item, do I still have to pay for it?

A. - If it leaves the shop you must pay for it.

Q. - How long can I rent an Item?

A. - Typically a few days to a week is the norm, but longer term rentals can be negociated.

Q. - I'm working on a low budget independent feature, will you rent me
stuff for free?

A. - Typically no.

Q. - The item was damaged somehow, but we didn't do it. Do we have to
pay for it?

A. - Yes. Any items taken from the shop and returned damaged, re-painted or otherwise not in the same condition as when the items was rented, a "restoration" fee maybe exercised when the item is returned. (If any rental item is not not returned, full legal recourse will be expended for any and all remedies available and production company shall be liable for full "replacement costs" and lost revenues applicable, of the rental item.)